CUSTOMER SERVICE
All pieces come packaged in a handmade pouch.
PRICING
All our pricing and freight charges are quoted in EURO
We use Paypal which is a safe and secure way to pay for your order.
All currency exchange rates are processed through Paypal.
EXCHANGES
If you would like to exchange your purchase for another product,
please contact us within 14 days from the date of purchase.
No exchange on sale items.
If we authorise a return or exchange, the item must
be returned securely packaged via Express Post.
You are liable for the product until it arrives at our studio.
Once the product is received and has undergone a quality control
check to ensure the product has not been worn,
the new product will be dispatched.
Please note that customers will be charged a delivery fee
for the exchange.
International returns must be marked accordingly on the
courier company consignment so that the products do not attract possible customs duties and taxes again.
FAULTY ITEMS
We will either assess the fault from your email or may request the item
to be returned to us for assessment.
Should the fault be found to be with us we will either repair, replace
or refund you for the item as well as the return postage incurred.